PCMag editors pick out and evaluation solutions independently. If you purchase by means of affiliate inbound links, we may well receive commissions, which enable support our testing. Residence
“Through the Samanage Group, cellphone phone calls, live chat and social media marketing, Samanage crew members are basically only a simply click away to reply inquiries and accept feedback.”
Thompson continued, “We feel that a robust, current market-primary ITSM solution provides us Yet another powerful products to improve our capability to provide IT professionals in companies of all sizes whilst meaningfully increasing our overall addressable market, such as more cross-sell opportunities in our huge and growing shopper-base of greater than 300,000 prospects.”
Never count on for being seriously customizing how Samanage appears either. There isn't any noticeable tips on how to alter the support's colors or logos to additional properly mirror your own private organization.
In the make a difference of months, we have been in a position to streamline our service requests and shipping and delivery flows by supplying All people–the massive boss to assist brokers to rank and file across departments–higher visibility of their requests. Also, an agent can promptly elevate a ticket by just clicking the “+” button over the interface.
“The IT Services Desk is core to any IT Experienced's occupation and it truly is a thing that they interact with every single day to provide their employees.”
This award is provided only to best B2B items and reflects The truth that Samanage presents the very best probable degree of company. It highlights the vendor’s comprehensive knowledge of the sector they’re selling to along with the needs in their customers.
Get a better here think about the complex requirements and procedure prerequisites for Samanage. Determine if It can be appropriate with the running technique and also other application.
I understand This really is an approved gross sales model for Significantly on the organization software environment, but in today of clearly priced, cloud-managed solutions like Cayzu and Freshdesk, It really is disheartening to not have all the ability to comprehensive my transaction straight away.
Elevating a different incident opens a blank incident While using the requester's identify automatically populated. Blank fields to become stuffed in contain a class and subcategory. This can be the only support desk software program I tested that makes provisions for subcategories.
By way of example, a missed weekly anti-virus servicing sends off a warning, although a skipped quarterly activity alerts us that a crucial task has long been neglected and may open our database to doable hacks. Other notable capabilities of Samanage SLA are:
The display of 3rd-bash emblems and trade names on This page won't always show any affiliation or the endorsement of PCMag. In the event you click an affiliate connection and purchase a goods and services, we might be compensated a rate by that service provider.
I've protected enterprise technology for in excess of 25 yrs, and in that point I've reviewed many products and services and published an identical range of pattern and Assessment stories. My to start with work in journalism was with Computer system Magazine
You’ll be able to read more details on the highest characteristics of Samanage later on On this evaluation. There's also a section dedicated to our job interview with the business’s CEO who answered a couple of of our concerns related to the application’s usability and foreseeable future programs for its improvement.